7 machines stalled. No answers from anyone. Fixed in 3 days.

We had already placed our order before Jose was ever in the picture.

We're an energy storage project company based in Israel, and we'd ordered 7 ESS units from a well-known Chinese manufacturer in the industry. By the time Jose was assigned to our project, we were told he'd been with the company less than a month. Honestly, that gave us pause at first. We weren't sure what to expect from someone so new. What we got was someone who turned out to be one of the most organized, thorough project managers we'd worked with — and that's not something we say lightly.

When he took over, the project had already stalled. Two of our seven units had faulty EMUs. We'd raised the issue with the after-sales team before, and they'd acknowledged it and said replacements would be sent — but nothing had actually moved. On top of that, the installation and commissioning support we needed had been sitting in limbo for a while, with no clear answers coming from anyone. We weren't even sure if the delays were an internal coordination problem on their end, or whether our order size simply wasn't big enough to get prioritized. Either way, the previous project manager had gone quiet on us, and the project was stuck.

That changed quickly after Jose came on board.

He reached out by email almost immediately and got straight to work understanding the situation. One thing that stood out right away: he paid attention to the details that most people overlook. He knew our workweek in Israel runs Sunday through Thursday, and he actively structured his communication around our schedule. It sounds like a small thing, but it signals a kind of respect and professionalism that not everyone brings to the job.

The communication protocol issues required a full week of consecutive meetings to work through. Jose was upfront with us about the constraints on their end — the R&D team was stretched thin, which he acknowledged is a common reality in manufacturing, and the after-sales engineers were all based in Europe with no immediate ability to come on-site. He didn't sugarcoat any of it. But he also didn't use any of it as an excuse to let things sit.

He tracked down a newly joined R&D assistant who could provide remote control protocol support. The challenge was that a lot of their internal systems fell under strict confidentiality requirements, meaning remote access had to go through multiple layers of approval. It wasn't easy. But he worked through every step of it — finding a way to get us what we needed without touching anything that would raise internal security concerns. In the end, we resolved the issue over three days via WhatsApp video calls and AnyDesk remote assistance. The patience and follow-through that took genuinely surprised us. We weren't expecting that level of commitment.

The five functioning units were brought back up properly during that process. For the two faulty ones, Jose pushed internally to get the replacement EMUs dispatched, and came up with a practical workaround in the meantime: he arranged for the European after-sales engineer to stop over and visit our site during a layover on a trip to the region. It actually happened. The engineer came, the new parts arrived at roughly the same time, and after confirming the fault was in the EMU itself, they replaced the units and everything came back online.

But what stayed with us wasn't just that the problems got fixed. It was how Jose operated throughout the whole thing — the accountability, the communication, the ability to push something all the way through to a real conclusion. In our experience, projects don't usually stall because nobody knows what the problem is. They stall because nobody is willing to own it. Jose owned it, from the first email to the last WhatsApp call.

He's since moved on from that company. We're still in touch on WhatsApp. That probably tells you everything you need to know — when someone genuinely earns your trust, you don't just forget about them when the project ends.